Return/Exchange Policy: Please return by UPS or Insured US Mail ONLY and use the original packaging. Exchanged items will be reshipped to you within 48 hours of receipt (if in stock) by your specified shipping method. Returns made within 30 days are entitled to a full refund. Sorry, we can not refund shipping/handling charges on returned items.If you receive merchandise that is damaged, please call our Customer Service Department immediately at 1-(888) 296-5150 or via E-Mail boutique@theitalianimage.com Video Tapes/Games/Books/poster/Framed Artwork You may return these items for EXCHANGE ONLY if they are defective. If so, indicate where the defect lies and upon verification, replacement of same item will be issued..Some items are identified as special order ONLY. These items may NOT be returned for any reason except defective or damaged product upon your receipt of said product. We must receive your advise of such damage with 48 hours of your receipt of said product.